SSN and other BIOS information not uploaded to OCS

On some computer we are not able to get SSN, Model, Manufacturer

OCS version 2.1RC1
OCS server OS CENTOS 6.4

OCS Client OS Windows XP
OCS Client version 2.1

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OCSInventory LOG:

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==============================================================================

Starting OCS Inventory NG Agent on Thursday, August 17, 2017 14:59:33.

AGENT => Running OCS Inventory NG Agent Version 2.1.0.1

AGENT => Using OCS Inventory NG FrameWork Version 2.1.0.1

AGENT => Loading plug-in(s)

DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Programme\OCS Inventory Agent\plugins>

DLL PLUGIN => 0 DLL Plug-in(s) succesfully loaded on 0 DLL(s) found

AGENT => Using network connection with Communication Server

COM PROVIDER => Loading Communication Provider <C:\Programme\OCS Inventory Agent\ComHTTP.dll>

AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.0.1>

AGENT => Sending Prolog

DID_CHECK => Read DeviceID <PC4595-2016-10-13-08-57-31> and MACs <90:E6:BA:5C:06:A7> in file <ocsinventory.dat>

COM SERVER => Initializing cURL library for sendRequest

COM SERVER => Using cURL without server authentication

COM SERVER => Disabling cURL proxy support

COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\OCS Inventory NG\Agent\cacert.pem>

COM SERVER => Sending HTTP Post request to URL <http://172.18.128.121/ocsinventory>

COM SERVER => HTTP Post response received <HTTP Status Code #200>

COM SERVER => Cleaning cURL library

================= TRACE START ===============

<?xml version='1.0' encoding='UTF-8'?>

<REPLY>

  <OPTION>

    <NAME>DOWNLOAD</NAME>

    <PARAM FRAG_LATENCY="10" PERIOD_LATENCY="1" ON="0" TYPE="CONF" CYCLE_LATENCY="60" TIMEOUT="30" PERIOD_LENGTH="10" EXECUTION_TIMEOUT="120" />

  </OPTION>

  <RESPONSE>SEND</RESPONSE>

  <PROLOG_FREQ>24</PROLOG_FREQ>

</REPLY>

================= TRACE STOP ===============

AGENT => Prolog successfully sent

SUPPORT => No support detected, Registration key : N/A

AGENT => Prolog Frequency set to 24 hour(s)

AGENT => Inventory required

AGENT => Launching hardware and software checks

INVENTORY => Loading Download history

INVENTORY => Logged on user ID is <REadmin>

INVENTORY => Operating System is <Microsoft Windows XP Professional 5.1.2600 Service Pack 3>, description <Reserver-IT>

INVENTORY => Operating System uses 32 bits memory address width

INVENTORY => Computer domain or workgroup is <dmv.intra>

INVENTORY => User domain is <DMVGRP01>

INVENTORY => System Manufacturer <System manufacturer>, System Model <System Product Name>, System S/N <System Serial Number>, Bios Manufacturer <American Megatrends Inc.>, Bios Date <07/02/2009>, Bios Version <0403>

INVENTORY => 1 processor(s) Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz [2 core(s) x86] at 2930 MHz

INVENTORY => OS Memory 3574 MB, OS Swap size 5456 MB

INVENTORY => 2 memory slot(s) found

INVENTORY => 2 input device(s) found

INVENTORY => 27 system port(s) found

INVENTORY => 4 system slot(s) found

INVENTORY => 11 system controler(s) found

INVENTORY => 1 storage peripheral(s) found

INVENTORY => 1 sound device(s) found

WARNING *** INVENTORY => Failed to retrieve modems

INVENTORY => 1 network adapter(s) found

INVENTORY => 1 system printer(s) found

INVENTORY => 1 video adapter(s) found

INVENTORY => 1 system monitor(s) found

INVENTORY => Default IPv4 address is <172.18.134.58>

INVENTORY => Registered company <>, registered owner <admin>, Product ID <76497-OE...>

INVENTORY => Product key <W9VYT-3G...>

INVENTORY => 249 software found

INVENTORY => Computer/VM UUID is <C0C1B2B9-B1AC-DE11-9653-90E6BA5C06A7>

INVENTORY => Computer seems to be physical host

INVENTORY => Bogus summed Memory Slots, 4096 is too far from 3574 (keeping the last one)

INVENTORY => Reading last inventory state

EXECUTABLE PLUGIN => Searching for VBS script(s) in folder <C:\Programme\OCS Inventory Agent\plugins>

EXECUTABLE PLUGIN => Searching for executable(s) in folder <C:\Programme\OCS Inventory Agent\plugins>

AGENT => Sending Inventory

INVENTORY => Checking last inventory state

INVENTORY => Logical drives inventory state changed

INVENTORY => Printers inventory state changed

INVENTORY => Inventory changed since last run

INVENTORY => Generating XML document with Device properties

INVENTORY => XML Update BIOS

INVENTORY => XML Update 1 CPU(s)

INVENTORY => XML Update 2 Memory Slot(s)

INVENTORY => XML Update 2 Input Device(s)

INVENTORY => XML Update 27 System Port(s)

INVENTORY => XML Update 11 System Controler(s)

INVENTORY => XML Update 4 System Slot(s)

INVENTORY => XML Update 1 Sound Device(s)

INVENTORY => XML Update 1 Storage Peripheral(s)

INVENTORY => XML Update 1 Logical Drive(s)

INVENTORY => XML Update 0 Modem(s)

INVENTORY => XML Update 1 Network Adapter(s)

INVENTORY => XML Update 1 Video Adapter(s)

INVENTORY => XML Update 1 Monitor(s)

INVENTORY => XML Update 1 Printer(s)

INVENTORY => XML Update 250 Software

INVENTORY => XML Update 0 Registry Value(s)

INVENTORY => XML Update Administrative Information(s)

INVENTORY => XML Update common Device properties

COM SERVER => Initializing cURL library for sendRequest

COM SERVER => Using cURL without server authentication

COM SERVER => Disabling cURL proxy support

COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\OCS Inventory NG\Agent\cacert.pem>

COM SERVER => Sending HTTP Post request to URL <http://172.18.128.121/ocsinventory>

COM SERVER => HTTP Post response received <HTTP Status Code #200>

COM SERVER => Cleaning cURL library

================= TRACE START ===============

<?xml version='1.0' encoding='UTF-8'?>

<REPLY>

  <RESPONSE>NO_ACCOUNT_UPDATE</RESPONSE>

</REPLY>

================= TRACE STOP ===============

AGENT => Inventory successfully sent

INVENTORY => Writing new inventory state

AGENT =>  Communication Server ask for Package Download

DOWNLOAD => Package history file successfully cleaned for duplicate IDs

DOWNLOAD => Download disabled by server

AGENT => Unloading communication provider

AGENT => Unloading plug-in(s)

AGENT => Execution duration: 00:00:03.